Frequently Asked Questions

Embroidery FAQ

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How are your embroidery prices determined?

Our pricing for contract embroidery is based on the quantity of pieces embroidered and the total number of stitches the design has.  Quantity discounts are given for larger orders, but our minimum is just 6 garments, or 12 caps.  The exact number of stitches can only be known after the design has been digitized, but we will do our best to give an estimated stitch count before working on it.

What is your turnaround time?

Turnaround for standard embroidery averages between 7-10 days after receipt of your goods and approval of artwork.  Embroidered patches take about 4 weeks after approval of artwork. Rush services are available. If you have event status orders, please let us know in advance so that we can best meet them in time.

I buy my own garments, can I have my vendor ship them to do you directly?

Yes, drop ship your garments from your vendor directly to our factory. We assume all drop shipments are correct quantities, products, and colors. We cannot replace garments if your vendor ships them incorrectly and we embroider them. We can give an exact count on received items for a $6.00 per-box inspection fee.

What kind of artwork do I need?

To assure the best embroidery possible, we encourage our customers to have us digitize their designs.  We cannot guarantee our work when customer-supplied disks are provided. If you have us digitize your design, we appreciate when clean artwork is provided to work from. The clearer the artwork is, the easier it is to match the finished product with the original art. Sketches and pencil drawings are difficult to work from and may require some work from our art department to clean them up.

The unique properties of thread can occasionally make it difficult to reproduce thin lines and small details in certain designs. To overcome this, we recommend making embroidered lettering no smaller than 3/16″ tall if possible. Minor adjustments may need to be made to the layout of some pieces of artwork to assure they sew their very best. If you have any questions about your art, please just ask!

My embroidery design has already been digitized, will you be able to use this file?

Yes, we are able to use most embroidery files, but we do prefer the Tajima DST format. Please be aware that with designs created elsewhere, we can cannot be held responsible for how well they sew.  For instance, designs which were specifically digitized to run on flat apparel may not sew as well if put onto the curved surface of a cap. If requested, we can provide a sewn proof of the design before we run the order.  If any changes need to be made to your design, edits will be charged $25.00.

How do you ship?

We ship all regular orders UPS ground, which can take between 1 to 6 days for arrival. Faster options such as next day or 3-day select are available as well. UPS determines the rate by weight and distance. Orders are considered complete when 95% shipment is made.

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